Faq

In order to register in the DuoLife Club go to www.myduolife.com, select: "Sign up". Then, a form, which you have to fill in, will appear. Enter all required information, including the sponsor's ID, then receive the email which activates the Club account and print the agreement which is in the activation e-mail. Once signed, send it to the address of the seat of the DuoLife Company which is indicated in the agreement.  If you do not have a sponsor, you can contact us by writing to the following address: [email protected]

Every legal age person who has full legal capacity and an entrepreneur, regardless of the form of economic activity.

There is no registration fee in the DuoLife Club.

No. Also a natural person can become a Club Member.

Yes. The withdrawal form is located in the Club Member's Panel. Once logged in to: www.myduolife.com, it can be found in the tab: "Knowledge Base" You can do this at any time by filling out this document, signing it and sending it to the address provided in it.

Yes, of course. However, it should be taken into account that the webpage www.duolife.eu, www.myduolife.com and marketing materials are available only in selected languages.

Yes, the website is translated into languages of countries where the DuoLife Club operates. 

The invoices for the sale mediation of the DuoLife products are issued by the DuoLife S.A. after the settlement period has been completed and settled. You can find these invoices by logging into your Club Member's Panel in the "Settlements" tab.  The invoices for the purchase are generated automatically by the system and become visible after the transfer order to the shipping warehouse.

Yes, of course. In such cases, it is recommended that you send a referral link to the persons concerned.

All people buy products directly from the Duolife Company.

It depends only on your own business idea. However, remember that the best form of building any business is to create it on the relationships with family, acquaintances and friends. The Duolife Club is based on SoftMarketing™, giving each person  a possibility of health education and personal development.

Yes, during the cooperation, you can change the form of participation in the Club DuoLife once. For this purpose, you should send a complete and signed cession document, a new (appropriate for the chosen form of participation in the DuoLife Club) agreement, and (if it has not been sent before) agreement for the current account. The DuoLife Company reserves the right make the cession within 30 days from the date of the receipt of the documents. The cession is legally valid from the date of its introduction into the system.

You can collect your package at a convenient time from a selected UPS Access Point location using its number and your ID.

Accepted identity documents:

Identity documents with a photograph issued by the authorities: ID card, driver's license, passport (Polish Republic or other country), another document with a photograph, official stamp and a signature of the holder of such a document. If the package is collected on your behalf by a third party, then this person must show a power of attorney granted on general terms or by post, as well as his/her own identity document in accordance with the above guidelines.

1) You place an order, and as a delivery method, select "UPS Courier - Pickup point"

2) Choose the convenient location of the UPS Access Point to which the package will be delivered

3) The order is sent directly to the selected location of the UPS Access Point

4) When the package is ready for collection, you will receive a notification via SMS/e-mail

5) You can collect your parcel at a convenient time using its number and your ID.

Dear Club Members,

Your needs are our priority, that is why we constantly monitor the reported events related to products fermentation. We have prepared for you a special document thoroughly clarifying when fermentation processes may occur and pointing out their reasons, at the same time highlighting that product fermentation is not a consequence of failure to maintain diligence of widely understood manufacturing processes.

Please read the document carefully. We believe that it will resolve any doubts you might regarding this topic.

Protection of a consumer’s health is the most important factor while producing all foodstuffs. A product that is delivered to a consumer should fulfil all quality standards, including microbiological, in order to ensure absolute safety and appropriate quality of foodstuff. Guaranteeing such quality is possible due to performing production activities according to strictly defined standards and guidelines of food law, both at European and national levels.

In DuoLife, the method of preserving food supplements in liquid form is IHHP™ (Innovation High Hydrostatic Process™) – developed by DuoLife Team – based on a concept of „minimum processing”. The advantage of this method is high health quality and durability, as well as keeping natural nutritional and sensory benefits in comparison with products preserved by means of classical methods. The technological process that we use is based on the principle of synergy of many preserving factors, and allows maintaining the top quality of a product without using any preservatives. Therefore, we are certain that consumption of DuoLife’s supplements is a good investment in our health.

As a result of improper handling of a product, microorganisms such as mould, bacteria and yeast may multiply and begin the fermentation process inside a product. Our products require special storage conditions, that is after opening they should be kept in a fridge. It is very important because our supplements do not contain any preservatives, therefore low temperature is essential to keep their appropriate quality. Equally important is not to drink liquid supplements straight from the bottle (they should be poured into a separate glass), since direct contact with the mouth causes transfer of bacteria that naturally live in the oral cavity to product, which increases the risk of product deterioration. It is also important that product should not be overheated, even before opening.

Our top priority is to provide a product of appropriate quality, therefore our team of specialists from Department of Research and Development regularly and thoroughly check every batch of products, including conducting detailed sensory testing to provide you with a top quality product, while maintaining all quality standards.

If a situation described above takes place, do not worry. DuoLife as a company follows the motto “a person in the centre of attention” and takes care of everyone. We consider all complaints related to those events and at our own expense and we replace the fermented products with new ones.

If you discover that your product has undergone the fermentation process, immediately email us at the address: [email protected] Please include the following information in your message:

–first name,

–surname,

–order number,

–name of the product which fermented, together with the sleeving number at EAN code on the product label, and the batch number at the bottom of the bottle, which is printed on the glass surface,

–a short description of situation - how the product was kept, how much time passed between opening and fermentation of the product, what exactly happened to the product.

The message will be treated as a priority, carefully analysed and if the complaint is considered favourably, you will receive new products without any additional expenses.

NO, however, the lack of your own Monthly Activity means that your commission is not charged in a given Settlement Period.

The orders should be submitted on myduolife.com/shop.html. If this is your first order, and you would like to purchase your products on preferential terms, please register in the Club myduolife.com/register.html. In case of any doubts, please contact the helpline or e-mail: [email protected] 

The payments can be made through PayU (all major banks, credit and debit cards) and transfer to our account. The account number will be emailed on the order confirmation. All data is also available on the website www.duolife.eu in the "Contact" tab.

Yes, the products can be collected at the company seat from 9am to 4pm from Monday to Friday. If you wish to collect a package for another Club Member, they should send a letter authorizing you to collect their order. If you are planning to collect more orders, you should report it minimum 24 hours before the scheduled collection by sending an e-mail to: [email protected] with the numbers of all the orders you wish to collect. 

Both the Club Member and the Consumer have the right to cancel the purchase within 14 days. The returned goods must be intact. To report a return, please send an email to: [email protected] The refund is made according to the payment method.

Yes, they can.

The deliveries are available from Monday to Friday. 

You should refuse to accept the parcel and write down with the courier the damage protocol on the basis of which the complaint will be handled. 

Shipments are usually posted the next working day after the payment is credited to our account. 

The shipping costs to selected EU countries are automatically calculated by the system. When the country of delivery is selected, the required fee will be indicated.

Yes, this is possible provided that you have the authorization.

Just enter the "Shop" tab and in the contents of the basket in the "Discount" box enter the amount you want to spend from Virtual Wallet for your next purchase. Remember that it can not be more than 90% of the total order value.

In the vast majority of cases in Poland, the shipment is delivered to the Club Member within 3 working days from the day the payment is credited to our account. For international shipping, the approximate delivery time is set individually, depending on the country to which the shipment is to be delivered.

The Foundation was established at the initiative of Bartosz Królikowski, Piotr Pacyga, Norbert Janeczek and Łukasz Godyń. The Founders’ idea was to create an organization, which would advocate the activities promoting the improvement of the society’s health, popularizing active lifestyle, and turn the surrounding reality into the one which supports people fighting for their dreams and health. The Foundation has operated since December 2015. It spreads knowledge in the following areas: medicine, biology, healthy diets, preventive healthcare and diagnosis, conscious lifestyle promotion; and the knowledge which makes us sure that our health and life depends on us.    

The main objectives of the Foundation activity are:

- preventive healthcare and human health protection,

- promoting active lifestyle among people of different age groups,

- promoting the value of the family,

- promoting health oriented behaviour,

- creating the conditions for versatile development,

- assisting the young in their aspiration to live the adult and healthy life, so that in the future they could transfer the Foundation’s ideas to the next generations,

- building good habits in order to take care for the physical and mental health of the community gathered by the Live Your Life with Awareness Foundation,

- the improvement in health, social relationships and economic status of the participants of the Foundation-led conferences,

- affirming the belief that the quality of our life depends on us.

The Live Your Life Consciously Foundation initiated  I Live My Life Consciously Campaign. The Campaign started in December 2015, and month by month, it has been extending its range. At the beginning, the Campaign focussed on providing health education in several bigger cities, today it operates in 30 locations in Poland. More and more frequently the Campaign’s events are also organized abroad.  The aim of the Campaign activity is to educate in the scope of: health, diets, diagnosis and preventive healthcare, promotion of conscious lifestyle, search for optimal and nature-friendly solutions, and affirming the belief that our health and life depend on us exclusively.

The Campaign involves lectures on medicine, nature therapy and natural support in treatment, during which the following topics concerning preventive healthcare are discussed:  

-  “Live Your Life Consciously - civilization health hazard”,

-  “Lyme disease, the quiet epidemic”,

- “The heart under control - the cardiovascular system diseases prevention”,

- “Cancer prevention”,  

- “How to fight allergies effectively?”,

- “Diabetes - the plague of our times!”,  

- “How to take care of the health of our close ones?”,    

- “The nervous system and its invaluable part in health and diseases”,

- “The endocrine system, hypothyreosis and adrenal gland hypofunction”,

- “Chemical toxins”.

Each DuoLife Club Member who is at least the Group Leader may become the organiser of such a conference.

The function of the Conference organizer requires:

- organizational skills,  

- teamwork and people management skills,

- interpersonal communication skills,  

- positive attitude towards people,

- ability to build and maintain relationships easily,  

- impeccable manners, integrity,  

- ability to make decisions quickly,

- involvement in the project.

The organizer is required, within 7 business days, to send to the Campaign’s Coordinator the conference (expenses) allocation via e-mail (the cost allocation sheet will be sent by the Campaign’s Coordinator beforehand). Invoices issued for the Foundation and providing the following data constitute the basis to allocate the expenses borne by the organizer (Fundacja na Rzecz Świadomego Życia [Live Your Life Consciously Foundation], address: Topolowa 22, 32-082 Więckowice, NIP [tax] number: 513 024 28 85). Then the organizer is to send all documents, including the signed allocation, the attendance-sheet, the participants questionnaires, via registered mail to the Foundation address: Fundacja na Rzecz Świadomego Życia, ul. Topolowa 22, 32-082 Więckowice.

The organizer is obliged, within 7 business days, to allocate cash collected during the conference (after covering the costs) by transfer to the Foundation’s account marked as: Statutory purposes donation to Live Your Life Consciously Foundation, the date and place of the conference.

 A brick usually means "a charge" for a thing which is of intangible value, received by donors. The brick is usually a symbolic trinket, e.g. a commemorative ticket or card, which is given in exchange for donation to the non-governmental-organization. The brick is the equivalent of a ticket and authorizes the donor to participate in the organized events. The income from bricks is allocated as donation to pay for the statutory purposes of the Live Your Life Consciously Foundation. The bricks constitute the basis and are the proof of donation to the Foundation. The Foundation issues the “Certificate of donation transfer” instead of an invoice in virtue of donation, and this certificate may be attached to the annual tax-settlement.

The Ambassador of I Live My Life Consciously Campaign is a person or a company which:

- identifies with the Campaign’s principles,

- is ready to promote the Campaign’s ideas,

- wants to support the Campaign’s operations, by their contribution, in the established scope and time,

- approves the Ambassador Code, identifies with it (the code is sent while the cooperation with the Ambassador is being established and signed the moment the Ambassador Certificate is accepted. Also available at: https://myduolife.com/download/get-file-73269ba2b800f59005be4c4643a77e35>)

- is a person or a company recognized in town, region, country. Their support will attract people to join the Campaign,

- agrees to accept the title of the Campaign’s Ambassador and acknowledges their duties.

 In order to become the Ambassador one ought to fill in the “Ambassador application form” (Organizers have a registration form - and they usually propose/enter Ambassadors; see the form at: https://myduolife.com/download/get-file-3bdab38e7c101b77cd838eee27921067), in which the applicant explains and justifies why the proposed person or company should be the Campaign’s Ambassador. A description and a professional photo of the person/company shall be attached to the form. The complete application, with attachments, should be sent to the following e-mail address: [email protected] . The answer will be sent within 7 business days. 

MicroAdvanced™ intelligent  technology is based on natural inclination of non-pathogenic bacteria. While cleaning dirty surfaces with PIURIF products, we leave billions of cleaning bacteria which gather in hard-to-reach areas and cracks/fissures. Each useful micro-organism encapsulates one molecule of organic waste and dirt. Intelligent bacteria identify the kind of dirt they meet and produce suitable enzymes, which is the antidote to the identified molecules. Enzymes break down dirt into small pieces which can be easily absorbed by bacteria. The only products of this absorption are oxygen and carbon dioxide. When bacterium transforms waste and dirt into food, it grows and splits into two micro-organisms. This way the army of useful bacteria grow into force, creating an invisible protective film, bio-film, thanks to which, each consecutive cleaning is not only easier, but more effective.

Yes, provided the dirt is caused exclusively by scale deposits, Formula B does not work in case of other kind of dirt.

Formula C works best at cleaning different kitchen equipment and utensils, however due to the fact that the product foams intensely, it is not recommended to be used instead of dishwasher tablets/capsules.

Upon the Regulation of the European Parliament and of the Council (EC) No. 1272/2008 of 16th December 2008 on classification, labelling and packaging of substances and mixtures, and exactly upon Article 18 of this regulation, the producer is not obliged to provide the best-before date of the product. The PIURIF product "triggers" its performance when diluted in water, therefore giving the best-before date on the packaging is ill-founded. The period within which the product diluted with water must be used is about 30 days, so it would be the diluted product’s best-before date.

Yes, because the product works also after you have finished cleaning. All thanks to the intelligent MicroAdvanced™ technology. When bacterium transforms waste and dirt into food, it grows and splits into two micro-organisms. This way the army of useful bacteria grow into force, creating an invisible protective film, bio-film, thanks to which, each consecutive cleaning is not only easier, but more effective.

The streaks which appear at the first application of the product are an effect of the earlier cleaning with regular cleaners.

You should not, because traditional cleaners can destroy active micro-organisms, and consequently they make the intelligent MicroAdvanced™ technology, which is a real potential of PIURIF cleaning products, ineffective.

Products can be diluted in water at max. 60oC. A higher temperature kills active micro-organisms on whose performance the innovative MicroAdvanced™ technology is based - the key to the effectiveness of PIURIF products.

Yes, PIURIF is a separate brand, dedicated exclusively to innovative cleaning products which do not contain harmful chemicals. Nonetheless, the first step to build business with PIURIF is joining the DuoLife Club. Follow www.myduolife.com website and the “Registration” tab in order to register with the Club. 

Of course they are, because PIURIF products, as opposed to traditional cleaners, do not contain dangerous chemicals and are not subject to the CLP classification and labelling of chemicals. Microbiological cleaning is a completely new system of cleaning, based on active performance of natural bacteria, harmless fermentation extracts and readily biodegradable diluents. When diluted, they are also 100% safe to your skin and can be applied without gloves.

One bottle of a concentrate (125 ml) can be enough to obtain even 25 litres of the ready-to-use product (provided 5 ml of the product is diluted in 1 l of water). Depending on the formula and the kind of the surface the dosing is 3-30 ml. So the minimal amount of the product obtained from one bottle is about 4 l, and the maximum is about 41 l. 

A standard dose is 5 ml of the product per 1 l. However, these doses differ depending on a formula and the kind of the surface. Detailed information on the use and dosing of a given formula is provided on the product label, at www.piurif.eu website and in the PIURIF Product Catalogue.

Formula A

Formula B

Formula C

Formula D

Formula D is exceptional because of the enzymes produced by active bacteria which help to clean a very dirty surface. It ensures cleanliness and freshness of your clothes, fabrics, upholstery and carpets, preserving their vivid colours. It is the best option for those who value clean and fresh washing. It does not contain chlorine-based bleaches. 

Formula C protects food contact surfaces against harmful germs. This product is ideal to clean your kitchen, pantry and the dining room. In all places where grease and other food residues make surfaces dirty: on worktops, tables, cutting boards, kitchen equipments and utensils, floors, other surfaces, walls, glass panes and mirrors. Rinsing with drinking water is obligatory in case of food contact surfaces. 

Formula B is, first of all, an expert in the fight with scale deposits, thanks to it your kitchen and bathroom will be kept sparkling clean. It perfectly cleans: sinks, bath tubs, stainless steel taps, drains, toilets, showers, tiles, ceramic floors, acrylic surfaces, stainless steel worktops, glass surfaces. It removes soap residues and scale in a noninvasive way. It does not scratch the surface and is delicate to fitting/equipment. In case of marble and ceramic surfaces, always do  small test patches of the cleaning product. 

Formula A cleans all surfaces, glass panes and sanitary facilities. It is ideal to clean both the rooms and the bathroom. As for living rooms, bedrooms, corridors, children’s rooms, or other rooms, this product works best on such surfaces as: any kinds of tables, desks, counters, surfaces, floors, glass panes, mirrors, and walls. In the bathroom Formula A it the most effective when cleaning: washbasins, taps, mirrors, surfaces, toilet bowls, urinals, bathtubs and showers. No matter you clean a desk, a mirror, or a bath tub, you get the surface streak-free. As for cleaning floors, this product effectively reduces slip hazards and eliminates bad smell. The used solution of universal Formula A, when poured into drains and siphons on a regular basis, prevents the formation of unpleasant odours. Neutral PH protects delicate surfaces, such as: marble and ceramics. A regular application helps to develop a protective organic film which systematically fights germs in your house. The diluted product is completely safe to your skin. 

- Partner Website in 10 languages

- Possibility of marking your favourite products and their display

- Possibility of choosing predefined text sentences „Why did I choose DuoLife?”

- Possibility of creating your own content in 10 languages - Possibility of choosing predefined banners and graphics on the website

If you participate in Top 10 Team Leaders list, you boost your chance to gain new club members from the free market. People from your region who visit the website and want to join DuoLife Club while not having anyone as their recommending person, can choose you as their recommending person.

YES, two full settlement periods.

Example of the Business Assistant activity:

A new Club member joined DuoLife Club at 10.03.2018, the Business Assistant is active until 15.05.2018. In order to retain the Business Assistant as active after this time, you should buy either monthly or yearly subscription.

After each completed SP e.g. 55SP, from your wallet, the amount is subtracted for the number of text messages which were sent in the completed SP.

Example of a transaction title:

Payment for a text message, 8pcs, period55/2018 16.03.2018-15.04.2018 and the amount.

- if no commission was generated for the Club member in the given settlement period (e.g. they are only a customer or they themselves have not made any activities and in the given settlement period were not active), then such a Club member will not be charged the Administrative Fee and as part of the settlement period, they are entitle to one free of charge withdrawal from their Virtual Wallet. The remaining payments are against charge.

- if the Club member generated a commission in the given settlement period (e.g. 100P) then such a Club member will be charged the Administrative Fee.

- if the Club member's Business Assistant is active, then the Administrative Fee will not be charged and there is no limit on the number of withdrawals from the Virtual Wallet.

The Administrative Fee includes:

- issuing invoices,

- accounting,

- settlements,

- competition management.

If you extend the Business Assistant today for e.g. 30 days, and your current service expires in 20 days, then it will expire in 50 days (20 days of current service + 30 days of new service = 50 days)

Text messages are free of charge for the first settlement period (SP). After this time, text messages are charged according to charge rates as per the table

Example:

If a new club member joined DuoLife Club on 10.03.2018, then text messages are free until 15.04.2018 After this time, text messages will be against charge. Important! You can deactivate the service by unmarking consent in your panel at any time

The amount will be subtracted from your wallet anyway and your account balance will be negative.

CAUTION!

This will happen for two settlement periods, and if after that period funds in the wallet are still insufficient, the consent to sending text messages will be automatically unmarked in the system, meaning that no text messages will be sent any more.

You have two options:

- purchasing the service for £4,50 – gaining a 30 day access
- purchasing a service for £33,00 - gaining access for 365 days

• BeeBeauty

Nutritional value in 100g of the product: energy value 1607 kJ/382 kcal; fat 11g, including saturated fatty acids 5,3g; carbohydrates 62g, including sugar 42g; fibre 8,1g; protein 6,3g, salt 0,1g.

• BeeDetox

Nutritional value in 100g of the product: energy value 1680 kJ/400 kcal; fat 15g, including saturated fatty acids 6,7g; carbohydrates 58g, including sugar 36g; fibre 5,4g; protein 7,3g, salt 0,06g.

• BeeEnergy

Nutritional value in 100g of the product: energy value 1866 kJ/449 kcal; fat 22g, including saturated fatty acids 11g; carbohydrates 52g, including sugar 31g; fibre 7g; protein 7,4g, salt 0,06g.

• BeeSlim

Nutritional value in 100g of the product: energy value 1702 kJ/405 kcal; fat 14g, including saturated fatty acids 6,1g; carbohydrates 60g, including sugar 39g; fibre 6,0g; protein 6,3g, salt 0,06g.

• BeeSmile

Nutritional value in 100g of the product: energy value 1632 kJ/388 kcal; fat 10g, including saturated fatty acids 4,9g; carbohydrates 65g, including sugar 37g; fibre 5,3g; protein 6,4g, salt 0,05g.

• BeeStrong

Nutritional value in 100g of the product: energy value 1583 kJ/391 kcal; fat 12g, including saturated fatty acids 3,1g; carbohydrates 59g, including sugar 36g; fibre 4,5g; protein 8,7g, salt 0,06g.

• BeeVital

Nutritional value in 100g of the product: energy value 1706 kJ/406 kcal; fat 15g, including saturated fatty acids 7,4g; carbohydrates 59g, including sugar 36g; fibre 6,6g; protein 7,1g, salt 0,05g.

• BeeBeauty

polyfloral honey (30%), oat flakes, apricots, freeze-dried carrots, desiccated coconut, milk, whey powder, roasted rice, sesame seeds, freeze-dried raspberries, roasted cocoa beans, propolis.

• BeeDetox

buckwheat honey (30%), oat flakes, desiccated coconut, roasted rice, sesame seeds, dates, milk, whey powder, goji berries, cashew kernels, roasted cocoa beans, propolis.

• BeeEnergy

polyfloral honey (30%), oat flakes, desiccated coconut, roasted rice, milk, whey powder, almonds, nuts (hazelnuts, walnuts), sesame seeds, chia seeds – Salvia hispanica,
green tea – matcha, propolis.

• BeeSlim

polyfloral honey (30%), oat flakes, desiccated coconut, roasted rice, dates, hazelnuts, milk, whey powder, freeze-dried apples, sesame seeds, almonds, linseed, green coffee beans, cinnamon, propolis.

• BeeSmile

polyfloral honey (30%), oat flakes, roasted rice, desiccated coconut, milk, whey powder, freeze-dried apple fruits, sesame seeds, freeze-dried strawberry fruits, hazelnuts, propolis.

• BeeStrong

polyfloral honey (30%), oat flakes, sunflower seeds, dates, roasted rice, milk, whey powder, desiccated coconut, green pea flour, almonds, linseed, propolis.

• BeeVital

polyfloral honey (30%), oat flakes, desiccated coconut, roasted rice, Physalis, sesame seeds, milk, whey powder, cocoa beans, bee pollen, propolis.

The main ingredient of the bars is honey obtained from the Polish apiary.

Yes, the bars contain honey and milk, therefore they can be eaten by vegetarians.

Store in a cool, dry place.

Yes. Business presentations take place practically every day in different cities. They are organized by the Leaders. The company organizes DuoLife Educational Seminars, among others: Business Development Seminars (BDS), Leadership Development Seminars (LDS) and Poznaj SoftMarketing™[Learn about SoftMarketing]. The DuoLife Company always informs every registered Club Member about it by email and on Facebook. The registration link for such seminars can be found at www.myduolife.com under the "Seminars" tab. 

The tickets are available on our website under "Seminars" tab. There is also the option to purchase tickets for further seminars at the BDS and LDS events.

Yes, of course. However, if you have no experience in running such meetings, it is best to contact a Regional or Business Leader for details. 

The best and recommended form of promotion of the DuoLife products is referring them, for example by sending reference links. You can recommend the products based on your own results of their use and the effects observed in other people who use the DuoLife products. The Internet sale is only possible in accordance with the principles set out in the Regulations and the Policies and Procedures of the DuoLife Club.

YES, it is not prohibited in the DuoLife Club. However, it is not allowed to recruit the Club Members to the companies operating in network marketing. Such activities are prohibited by Regulations and the Policies and Procedures of the DuoLife Club. The failure to comply with these rules may lead to the deactivation of the Club Member who has committed such acts.

Each New Club Member should register personally to the DuoLife Club.

Yes, of course. However, it is important to keep in mind that only the person concerned, that is the account owner or the authorized person can contact about making changes. An authorized person has the ability to edit only the selected profile data. For inquiries about any changes please email us at:[email protected]

Yes, provided that you have the authorization from that Club Member. Authorization to represent can be found in the tab: "Knowledge Base" which is available after logging in to your panel on the page www.myduolife.com. The correctly completed and signed authorization should be sent to the registered office of the DuoLife Company where it will be verified. 

There is such a possibility, but this is only allowed from the position of the Regional  Director.

No. In the interest of the security and stability of your business, it is not possible to change the Sponsor freely. This possibility exists only in exceptional situations. These cases are handled individually by the relevant DuoLife Compliance Department: [email protected]

This means that you are the Sponsor of the New Club Member and your data is in the registration form under the "Sponsor" section.