Faq

In order to register in the DuoLife Club go to www.myduolife.com, select: "Sign up". Then, a form, which you have to fill in, will appear. Enter all required information, including the sponsor's ID, then receive the email which activates the Club account and print the agreement which is in the activation e-mail. Once signed, send it to the address of the seat of the DuoLife Company which is indicated in the agreement.  If you do not have a sponsor, you can contact us by writing to the following address: info@duolife.eu.

Every legal age person who has full legal capacity and an entrepreneur, regardless of the form of economic activity.

There is no registration fee in the DuoLife Club.

No. Also a natural person can become a Club Member.

Yes. The withdrawal form is located in the Club Member's Panel. Once logged in to: www.myduolife.com, it can be found in the tab: "Knowledge Base" You can do this at any time by filling out this document, signing it and sending it to the address provided in it.

Yes, of course. However, it should be taken into account that the webpage www.duolife.eu, www.myduolife.com and marketing materials are available only in selected languages.

Yes, the website is translated into languages of countries where the DuoLife Club operates. 

The invoices for the sale mediation of the DuoLife products are issued by the DuoLife S.A. after the settlement period has been completed and settled. You can find these invoices by logging into your Club Member's Panel in the "Settlements" tab.  The invoices for the purchase are generated automatically by the system and become visible after the transfer order to the shipping warehouse.

Yes, of course. In such cases, it is recommended that you send a referral link to the persons concerned.

All people buy products directly from the Duolife Company.

It depends only on your own business idea. However, remember that the best form of building any business is to create it on the relationships with family, acquaintances and friends. The Duolife Club is based on SoftMarketing™, giving each person  a possibility of health education and personal development.

Yes, during the cooperation, you can change the form of participation in the Club DuoLife once. For this purpose, you should send a complete and signed cession document, a new (appropriate for the chosen form of participation in the DuoLife Club) agreement, and (if it has not been sent before) agreement for the current account. The DuoLife Company reserves the right make the cession within 30 days from the date of the receipt of the documents. The cession is legally valid from the date of its introduction into the system.

DuoLife dietary supplements are natural products. The taste and consistency of individual batches may differ, depending on a season and raw materials which were used in production. Possible residue is created by natural ingredients and it is a normal process in case of such products. To remove residue – shake before use.    

Products should not be taken while pregnant and breastfeeding. Another contraindication is allergy to any ingredients of the chosen supplement. In case of medicine treatment, combining DuoLife supplements with medical teratment should be consulted with a doctor who manages treatment. Adding supplements to children’s diet should be consulted with the children’s doctor. 

There is no possibility to overdose natural supplements. No complaints occur after taking natural supplements, because natural substances are easily absorbed by the organism. If we take natural preparations in bigger doses than it is necessary, intestinal bacteria decompose it and remove the unnecessary quantity of supplements from the organism. 

Raw material components of DuoLife Night have no influence on the ability to drive a car.

An allergic reaction may occur in case of an allergy to any of the DuoLife products ingredients.

If you take medicines, be sure to consult your doctor before adding any dietary supplements to your regimen.

Natural supplements are not pharmaceutiques/medicines which are taken for a week during an illness. Over a long period of time taking DuoLife supplements is very advantageous because we prevent ourselves from suffering pain and the costs related to the treatment of diseases resulting from nutritional deficiencies. The supplements absorption is approx. 95%. No complaints occur after taking natural supplements, because natural substances are easily absorbed by the organism. If we take natural preparations in bigger doses than it is necessary, intestinal bacteria decompose it and remove the unnecessary quantity of supplements from the organism. Practically, there is no possibility to overdose natural supplements. Taking dietary supplements should be stopped when your organism ceases to require them.

In case of diabetic patients, applying medicine treatment, adding any supplements to their regimen should be consulted with the doctor managing their treatment.

The members of the Scientific Council and experts in the scope of the phytopharmacology, nutrigenomics and nutrigenetics are responsible for DuoLife products recipe. 

DuoLife products are not designed for external application. DuoLife products are dietary supplements designed for internal application.

Taking dietary supplements by older people is highly recommended. Physiological changes, the gastrointestinal system diseases and medical treatment cause mineral elements and water deficiency, and hypovitaminosis in the elderly. The condition may get even worse with inappropriate diet. Considerable deficiency of nutrients may also be caused by multidirectional pharmacotherapy, which impairs taste and smell sensation, which in turn causes the reduction of hunger. Taking diuretics, laxatives, psychotropic medication increases the possibility of the occurrence of hypovitaminosis and mineral components deficiency. Medical treatment, smoking, heavy drinking, minerals deficiency in the organism can also lead to degenerative diseases. Moreover, older people often suffer because of too low B-group vitamins intake, particularly thiamin and riboflavin in women. Taking DuoLife Day and Night dietary supplements should be a part of every diet of the elderly.

According to the Act on health standards for food and nourishment, a dietary supplement is a product which is a concentrated source of vitamins, mineral components and other substances displaying nutritional effect or other physiological effect. According to the regulations in various countries and organizations  dietary supplements are perceived as food or medicines. According to the compilation of international food-standards - Codex Alimentarius - dietary supplements containing vitamins and microelements are regulated as food. Since 31 July 2003, the European Union countries have been obliged to adjust their domestic legislation to the EU law, defining which vitamins, mineral components and herbs can be applied to produce supplements, and also in which form they can be manufactured. The European Council regulates the number of raw materials allowed in the production of supplements, which is to unify the standards concerning supplements marking/labeling in individual countries. DuoLife products were called dietary supplements upon the standards and regulations given above. 

There is no need to dilute liquid DuoLife Products. 

DuoLife dietary supplements are produced in Poland, in a production plant which complies with the highest quality standards and has ISO, GMP and HACCP certificates. The production is supervised by the well-recognized experts. The quality of the products was confirmed with numerous research and the production is constantly supervised by the Chief Sanitary Inspector. The selection of raw materials is subject to precise definitions/formulas and remains unchanged within a production cycle.

In order to obtain a complete and synergistic effect, many natural plant extracts have been used in the products.  Raw materials for the products were selected taking into account the principles of synergism and antagonism. What is closer to nature it is easier and better recognized and absorbed by our organism. For hundreds of years, human beings have consumed natural food, and their gastrointestinal system has learnt to recognize and absorb these substances well. This means that the compounds of natural origin are well-known to the gastrointestinal system and are easily absorbed by the organism, thanks to which – provided the recommended supplementation is maintained - they do not cause side effects. The process of DuoLife dietary supplements absorption involves synergism, which is the cooperation of a given nutritional component with another element or with a vitamin which help it to get into the organism cells in the maximum quantity. The absorption of vitamins and mineral components is a chain reaction. If a diet lacks some component, the efficiency of the other compounds absorption automatically decreases. If, however, one of the components prevents the absorption of the other, it is called an antagonist.

The antagonism principle was excluded in DuoLife dietarysupplements through appropriately selected and combined dosages of preparations. The following table shows the mechanism of synergy:

The manufacture of DuoLife products not only dismisses their high temperature thermal processing but also the use any preservatives. Therefore DuoLife products maintain their natural biological parameters. The process of production involves the use of only natural raw material coming from ecological, certified farming from around the world. Any modified (GMO) varieties and the use of pesticides and herbicides is strongly rejected.

DuoLife Day and Night are natural dietary supplements in the liquid form which contain ecological juices and plant extracts.

Raw materials imported from abroad are transported according to phytosanitary provisions. Each raw material is supplied with relevant phytosanitary documents (plant passports, labels, markings) upon official salubrity controls carried out in the place of plants cultivation or production. Depending on a raw material type, the products are transported in a form of plant extracts and juices. Products are transported in a suitable temperature depending on the kind of raw material. The phytosanitary certificate accompanying the imported goods meets the requirements determined in The Council Directive 2000/29/EC.

Dietary supplements should not be taken by pregnant women and while breastfeeding.

DuoLife is the answer to the market demand. DuoLife company natural products are designed to stimulate the immune system which prevents diseases and supports the organism in effective fight with the diseases which have already emerged. DuoLife products support the removal of harmful metabolites from the cells and the organism regeneration. Vitamins and antioxidants obtained from plant extracts display unbeatable absorption in comparison to their synthetic equivalents. In order to obtain the complete synergistic effect, many natural plant extracts were combined in the products. What is closer to nature it is easier and better recognized and absorbed by our organism. For hundreds of years, human beings have consumed natural food, and their gastrointestinal system has learnt to recognize and absorb these substances well. This means that the compounds of natural origin are well-known to the gastrointestinal system and are easily absorbed by the organism, thanks to which – provided the recommended supplementation is maintained - they do not cause side effects.

DuoLife Day is the essence of life, health and energy closed in a bottle. Carefully selected natural components from all over the world are fused together into one unified composition maintaining  the highest quality standards and the innovative synergy system.

Ingredients:  common grape vine fruit juice, pomegranate fruit juice, black elderberry juice, dog rose (rosehip) juice, hawthorn fruit juice, large cranberry juice, noni (Indian mulberry) juice, sea-buckthorn (seaberry) fruit juice, açaí berry extract, red raspberry juice, lucerne (alfalfa) herb extract 10:1 (45,8 mg/25ml), ginseng root extract (27,49 mg/25ml, including 3,79% of ginsenoside – 1,04 mg/25 ml), aloe vera extract 200:1 (9,16 mg/25 ml, aloin content<1ppm).

DuoLife Night is the essence of life, health, peace and calmness closed in a bottle. Carefully selected natural components from all over the world are fused together into one unified composition maintaining  the highest quality standards and the innovative synergy system.

Ingredients: common grape vine fruit juice, black chokeberry (aronia) juice, red beet juice, plum juice, acerola (Barbados-cherry) extract, Tibetan Goji berry extract, artichoke leaf extract 20:1 (45,82 mg/25ml), lucerne (alfalfa) herb extract 10:1 (45,82mg/25ml), melissa (lemon balm) herb extract 10:1 (45,82mg/25ml), white mulberry leaf extract 10:1 (45,82mg/25ml), milkthistle seed extract (45,82mg/25ml), nettle leaf extract 20:1 (45,82mg/25ml), cat’s claw (vilcacora) stem extract 20:1 (45,82mg/25ml).

Recommended dosage of DuoLife dietary supplements is as follows:

* Before a meal means taken on an empty stomach! The product should be taken about 20 minutes before a meal.

Swallowing the dietary supplement with water is very important. It must be washed down with water. Any other drink may produce a risk of strengthening or weakening of the absorbed product, and consequently – may disturb its effect. The most inadequate drinks include:  alcohol, juices and milk. The later contains calcium which causes some substances to transform into insoluble compounds so impossible to be absorbed. Swallowing dietary supplements with coffee and tea is also not recommended. Dietary supplements offered in capsules should not be swallowed without water, as then the product goes down slowly and begins to be absorbed in the inadequate fragment of the gastrointestinal system.

Products in capsules should be kept at room temperature, out of reach of children. The liquid products when opened should be kept in the temperature of 40 C and used within 30 days.

The documentation kept by the production plant shows that the raw materials have certificates and that the studies and tests carried out confirm that the products are fully ecological. Each raw material used in production has documentation of laboratory-analyses in the scope of:

•    microbiological origin pollution,

•    mycotoxins,

•    heavy metals,

•    pesticides residues in products of plant origin,

•    polycyclic aromatic hydrocarbons,

•    dioxins and polychlorinated biphenyls.

Microbiological tests of DuoLife products are one of the most important tests, because they guarantee the salubrious product safety during all stages of its manufacture. The analyses focus on, among others, the confirmation of: the microbiological purity , the health safety, and the ‘use by’ date of tested samples.

All performed analyses and tests conform both with the Polish Standards and the European Union Directives. Samples are drawn from productive areas/surfaces and from food processing equipment. ISO standard 18593 is applied for sampling as the reference method.

The tests of DuoLife products involved the following:

·    Mesophilic aerobic bacteria - classical method ,
·    Mesophilic aerobic bacteria - NPL method, system Tempo (result after 48h),
·    Souring bacteria (lactic acid bacteria),
·    Escherichia coli -  classical method ,
·    Escherichia coli - NPL method, system Tempo (result after 24h),
·    Coliforms -  classical method ,
·    Coliforms - NPL method, system Tempo (result after 24h),
·    Enterobacteriaceae - classical method ,
·    Enterobacteriaceae - NPL method, system Tempo (result after 24h),
·    Enterobacter sakazakii,
·    (Fecal) Enterococci,
·    Coagulase-positive staphylococci,
·    Yeast and moulds,
·    Listeria monocytogenes - classical method ,
·    Listeria monocytogenes - PCR method (result after 48h),
·    Salmonella spp. - classical method ,
·    Salmonella spp. - PCR method (result after 24h),
·    Campylobacter,
·    Staphylococcal enterotoxin.

DuoLife brand was awarded with the following certificates:

1. JCI Quality Mark.
2. GMP - Good Manufacturing Practice PN-EN 22716:2009 report Z-A 342613/And/11/B/22716 No. 550513006.
3. ISO 9001:2008 report U-1309912/A12/P/9001 No. 320409019/2.
4. HACCP.
5. European Guarantee of Top Quality.
6. Green Certificate.
7. Highest Quality Guarantee Certificate.
8. GMO Free.
9. Quality Certificate - Safety Certificate.
10. Cruelty Free - the certificate issued by PETA.

Dietary supplements may be given to children over 12 years of age. In case of children younger than 12, the dosage depends on their body weight. However, it is very important to consult any  supplementation with the child’s doctor.

Aggregate Nutrient Density Index ranks nutritional products in respect of their content of nutritional micro-components such as: mineral components (calcium, iron, magnesium, selenium, zinc); carotenoids (β-carotene, α-carotene, lutein, lycopene zeaxanthin);  [alimentary] cellulose; vitamins (B1 - thiamin, B2 - riboflavin, PP - niacin, B6 - pyridine derivative, B12 - cobalamin, folic acid, C, E); glucosinolates and antioxidants according to ORAC value. 

According to nutrition philosophy, they play a crucial role in a wholesome benefit of food.  Nutritional macro-components, responsible for the food caloricity (proteins, fats and carbohydrates) are of secondary importance. Food provides the body with nutrients and calories. All calories come from only three components: carbohydrates, fats and proteins. While microelements, vitamins and minerals, do not contain calories. These non-caloric components are crucial for our health. A key to optimize health is to consume mainly such products which are relatively high in nutrients. Suitable diet including products rich in vitamins and minerals is necessary for the healthy immune system and it promotes an efficient mechanism of  detoxification and the organism cells repair, protecting it from diseases.

The bioavailability - is determined in pharmacology as:

1) a faction of an administered dose of a substance which reaches the general circulation, 

2) the speed with which this substance is absorbed.

When a substance is administered intravenously its bioavailability is 100%. When a substance is administered in another manner, e.g. orally, its bioavailability generally decreases. In case of DuoLife products, taking into account both factors: bioavailability and the ability to absorb oxygen free radicals (ORAC scale), they provide all nutrients in optimum proportions and quantity that every cell in your body needs. Products were composed in such a way to promote human organism cells full nourishment , which supports their growth, regeneration and maximal effective functioning. Thanks to the synergy of the products’ ingredients, the cells become healthier and stronger. A gradual biological regeneration of the organism occurs over time. It is estimated that within seven years the organism replaces all its cells. Therefore, the body becomes stronger, healthier, more efficient and more resistant to diseases. This is the way of preventing the results of some harmful behaviour, such as, bad eating habits, stress, and even diseases, and thus the process of cells regeneration and stimulation begins. Nutrients and herbs are important ingredients of the products, they supply the body cells with energy, and then their function more effectively, which improves health and vitality of the organism. Nutritional products were composed in such a way that the organism could absorb all nutrients which can be effectively and fully used by the cells. Better nourishment and the cells regeneration is a natural outcome of this process, which is directly reflected in the health condition.

In case of cancer patients, adding any dietary supplements to their cancer treatment should be consulted with a doctor managing their treatment. Proper nourishment and supplementation are essential in cancer treatment and can effectively support it. 

The producer of DuoLife dietary supplements is DuoLife SA company, with the seat in Więckowice, near Krakow, at 22 Topolowa street.

Liquid products should be consumed within 30 days of opening.

DuoLife Products: DuoLife Day and Night, DuoLife VitaC, DuoLife Chlorophyll, My Blood Chlorophyll, DuoLife Aloe, and DuoLife Collagen provide all nutrients in optimum proportions and quantity that every cell in your body needs. Products were composed in such a way to promote human organism cells full nourishment , which supports their growth, regeneration and maximally effective functioning. Thanks to the synergy of the products’ ingredients, the cells become healthier and stronger. A gradual biological regeneration of the organism occurs over time. It is estimated that within seven years the organism replaces all its cells. Therefore, the body becomes stronger, healthier, more efficient and more resistant to diseases. This is the way of preventing the results of some harmful behaviour, such as, bad eating habits, stress, and even diseases, and thus the process of cells regeneration and stimulation begins. Nutrients and herbs are important ingredients of the products, they supply the body cells with energy, and then their function more effectively, which improves health and vitality of the organism. Nutritional products were composed in such a way that the organism could absorb all nutrients which can be effectively and fully used by the cells. Better nourishment and the cells regeneration is a natural outcome of this process, which is directly reflected in the health condition.

Vitamins and antioxidants obtained from plant extracts display unbeatable absorption in comparison to their synthetic equivalents. DuoLife company natural products are designed to stimulate the immune system which prevents diseases and supports the organism in effective fight with the diseases which have already emerged. DuoLife products support the removal of harmful metabolites from the cells and the organism regeneration. Vitamins and antioxidants obtained from plant extracts display unbeatable absorption in comparison to their synthetic equivalents. In order to obtain the complete synergistic effect, several natural plant extracts were combined in the products. This what is closer to the nature is easier and better recognized and absorbed by our organism. For hundreds of years, human beings have consumed natural food, and their gastrointestinal system has learnt to recognize and absorb these substances well. This means that the compounds of natural origin are well-known to the gastrointestinal system and are easily absorbed by the organism, thanks to which – provided the  recommended supplementation is maintained - they do not cause side effects. 

According to our knowledge, and to scientific sources, plastic containers have no influence on the composition of DuoLife company’s liquid products.

DuoLife products in liquid forms contain 100% pure natural ingredients. Vitamins and antioxidants come from natural juices and plant extracts. No diluents are applied in the process of production.

No, the production of DuoLife supplements does not involve the method of pasteurization. The method used to preserve DuoLife dietary supplements is IHHPTM technology based on the concept of "minimal processing". The advantage of this method is high health and sanitary quality, durability and longevity, and the preservation of natural nutritional and sensory qualities, which is contrary to products preserved by classical methods. The applied technological process is based on the performance synergy of many fixative agents. It allows to maintain the highest quality of a product without the use of preservatives.

MicroAdvanced™ intelligent  technology is based on natural inclination of non-pathogenic bacteria. While cleaning dirty surfaces with PIURIF products, we leave billions of cleaning bacteria which gather in hard-to-reach areas and cracks/fissures. Each useful micro-organism encapsulates one molecule of organic waste and dirt. Intelligent bacteria identify the kind of dirt they meet and produce suitable enzymes, which is the antidote to the identified molecules. Enzymes break down dirt into small pieces which can be easily absorbed by bacteria. The only products of this absorption are oxygen and carbon dioxide. When bacterium transforms waste and dirt into food, it grows and splits into two micro-organisms. This way the army of useful bacteria grow into force, creating an invisible protective film, bio-film, thanks to which, each consecutive cleaning is not only easier, but more effective.

Yes, provided the dirt is caused exclusively by scale deposits, Formula B does not work in case of other kind of dirt.

Formula C works best at cleaning different kitchen equipment and utensils, however due to the fact that the product foams intensely, it is not recommended to be used instead of dishwasher tablets/capsules.

Upon the Regulation of the European Parliament and of the Council (EC) No. 1272/2008 of 16th December 2008 on classification, labelling and packaging of substances and mixtures, and exactly upon Article 18 of this regulation, the producer is not obliged to provide the best-before date of the product. The PIURIF product "triggers" its performance when diluted in water, therefore giving the best-before date on the packaging is ill-founded. The period within which the product diluted with water must be used is about 30 days, so it would be the diluted product’s best-before date.

Yes, because the product works also after you have finished cleaning. All thanks to the intelligent MicroAdvanced™ technology. When bacterium transforms waste and dirt into food, it grows and splits into two micro-organisms. This way the army of useful bacteria grow into force, creating an invisible protective film, bio-film, thanks to which, each consecutive cleaning is not only easier, but more effective.

The streaks which appear at the first application of the product are an effect of the earlier cleaning with regular cleaners.

You should not, because traditional cleaners can destroy active micro-organisms, and consequently they make the intelligent MicroAdvanced™ technology, which is a real potential of PIURIF cleaning products, ineffective.

Products can be diluted in water at max. 60oC. A higher temperature kills active micro-organisms on whose performance the innovative MicroAdvanced™ technology is based - the key to the effectiveness of PIURIF products.

Yes, PIURIF is a separate brand, dedicated exclusively to innovative cleaning products which do not contain harmful chemicals. Nonetheless, the first step to build business with PIURIF is joining the DuoLife Club. Follow www.myduolife.com website and the “Registration” tab in order to register with the Club. 

Of course they are, because PIURIF products, as opposed to traditional cleaners, do not contain dangerous chemicals and are not subject to the CLP classification and labelling of chemicals. Microbiological cleaning is a completely new system of cleaning, based on active performance of natural bacteria, harmless fermentation extracts and readily biodegradable diluents. When diluted, they are also 100% safe to your skin and can be applied without gloves.

One bottle of a concentrate (125 ml) can be enough to obtain even 25 litres of the ready-to-use product (provided 5 ml of the product is diluted in 1 l of water). Depending on the formula and the kind of the surface the dosing is 3-30 ml. So the minimal amount of the product obtained from one bottle is about 4 l, and the maximum is about 41 l. 

A standard dose is 5 ml of the product per 1 l. However, these doses differ depending on a formula and the kind of the surface. Detailed information on the use and dosing of a given formula is provided on the product label, at www.piurif.eu website and in the PIURIF Product Catalogue.

Formula A

Formula B

Formula C

Formula D

Formula D is exceptional because of the enzymes produced by active bacteria which help to clean a very dirty surface. It ensures cleanliness and freshness of your clothes, fabrics, upholstery and carpets, preserving their vivid colours. It is the best option for those who value clean and fresh washing. It does not contain chlorine-based bleaches. 

Formula C protects food contact surfaces against harmful germs. This product is ideal to clean your kitchen, pantry and the dining room. In all places where grease and other food residues make surfaces dirty: on worktops, tables, cutting boards, kitchen equipments and utensils, floors, other surfaces, walls, glass panes and mirrors. Rinsing with drinking water is obligatory in case of food contact surfaces. 

Formula B is, first of all, an expert in the fight with scale deposits, thanks to it your kitchen and bathroom will be kept sparkling clean. It perfectly cleans: sinks, bath tubs, stainless steel taps, drains, toilets, showers, tiles, ceramic floors, acrylic surfaces, stainless steel worktops, glass surfaces. It removes soap residues and scale in a noninvasive way. It does not scratch the surface and is delicate to fitting/equipment. In case of marble and ceramic surfaces, always do  small test patches of the cleaning product. 

Formula A cleans all surfaces, glass panes and sanitary facilities. It is ideal to clean both the rooms and the bathroom. As for living rooms, bedrooms, corridors, children’s rooms, or other rooms, this product works best on such surfaces as: any kinds of tables, desks, counters, surfaces, floors, glass panes, mirrors, and walls. In the bathroom Formula A it the most effective when cleaning: washbasins, taps, mirrors, surfaces, toilet bowls, urinals, bathtubs and showers. No matter you clean a desk, a mirror, or a bath tub, you get the surface streak-free. As for cleaning floors, this product effectively reduces slip hazards and eliminates bad smell. The used solution of universal Formula A, when poured into drains and siphons on a regular basis, prevents the formation of unpleasant odours. Neutral PH protects delicate surfaces, such as: marble and ceramics. A regular application helps to develop a protective organic film which systematically fights germs in your house. The diluted product is completely safe to your skin. 

NO, however, the lack of your own Monthly Activity means that your commission is not charged in a given Settlement Period.

The orders should be submitted on myduolife.com/shop.html. If this is your first order, and you would like to purchase your products on preferential terms, please register in the Club myduolife.com/register.html. In case of any doubts, please contact the helpline or e-mail: info@duolife.eu. 

The payments can be made through PayU (all major banks, credit and debit cards) and transfer to our account. The account number will be emailed on the order confirmation. All data is also available on the website www.duolife.eu in the "Contact" tab.

Yes, the products can be collected at the company seat from 9am to 4pm from Monday to Friday. If you wish to collect a package for another Club Member, they should send a letter authorizing you to collect their order. If you are planning to collect more orders, you should report it minimum 24 hours before the scheduled collection by sending an e-mail to: info@duolife.eu with the numbers of all the orders you wish to collect. 

Both the Club Member and the Consumer have the right to cancel the purchase within 14 days. The returned goods must be intact. To report a return, please send an email to: info@duolife.eu The refund is made according to the payment method.

Yes, they can.

The deliveries are available from Monday to Friday. 

You should refuse to accept the parcel and write down with the courier the damage protocol on the basis of which the complaint will be handled. 

Shipments are usually posted the next working day after the payment is credited to our account. 

The shipping costs to selected EU countries are automatically calculated by the system. When the country of delivery is selected, the required fee will be indicated.

Yes, this is possible provided that you have the authorization.

Just enter the "Shop" tab and in the contents of the basket in the "Discount" box enter the amount you want to spend from Virtual Wallet for your next purchase. Remember that it can not be more than 90% of the total order value.

In the vast majority of cases in Poland, the shipment is delivered to the Club Member within 3 working days from the day the payment is credited to our account. For international shipping, the approximate delivery time is set individually, depending on the country to which the shipment is to be delivered.

Yes. Business presentations take place practically every day in different cities. They are organized by the Leaders. The company organizes DuoLife Educational Seminars, among others: Business Development Seminars (BDS), Leadership Development Seminars (LDS) and Poznaj SoftMarketing™[Learn about SoftMarketing]. The DuoLife Company always informs every registered Club Member about it by email and on Facebook. The registration link for such seminars can be found at www.myduolife.com under the "Seminars" tab. 

The tickets are available on our website under "Seminars" tab. There is also the option to purchase tickets for further seminars at the BDS and LDS events.

Yes, of course. However, if you have no experience in running such meetings, it is best to contact a Regional or Business Leader for details. 

The best and recommended form of promotion of the DuoLife products is referring them, for example by sending reference links. You can recommend the products based on your own results of their use and the effects observed in other people who use the DuoLife products. The Internet sale is only possible in accordance with the principles set out in the Regulations and the Policies and Procedures of the DuoLife Club.

YES, it is not prohibited in the DuoLife Club. However, it is not allowed to recruit the Club Members to the companies operating in network marketing. Such activities are prohibited by Regulations and the Policies and Procedures of the DuoLife Club. The failure to comply with these rules may lead to the deactivation of the Club Member who has committed such acts.

Each New Club Member should register personally to the DuoLife Club.

Yes, of course. However, it is important to keep in mind that only the person concerned, that is the account owner or the authorized person can contact about making changes. An authorized person has the ability to edit only the selected profile data. For inquiries about any changes please email us at:info@duolife.eu.

Yes, provided that you have the authorization from that Club Member. Authorization to represent can be found in the tab: "Knowledge Base" which is available after logging in to your panel on the page www.myduolife.com. The correctly completed and signed authorization should be sent to the registered office of the DuoLife Company where it will be verified. 

There is such a possibility, but this is only allowed from the position of the Regional  Director.

No. In the interest of the security and stability of your business, it is not possible to change the Sponsor freely. This possibility exists only in exceptional situations. These cases are handled individually by the relevant DuoLife Compliance Department: compliance@duolife.eu.

This means that you are the Sponsor of the New Club Member and your data is in the registration form under the "Sponsor" section.