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DuoLife products

Who can use SunVital syrup?

The syrup is suitable for children aged 6 and more

How do to use SunVital syrup?

The recommended daily intake is 5 ml before meals. During the intensified period of low immunity - 5 ml, 2 times a day for before a meal. Shake each time before use. Do not exceed the recommended dose during the day.

Who should not use SunVital syrup?

The product should not be used by people hypersensitive to any of the ingredients, pregnant women or during breastfeeding.

How should I store SunVital syrup?

Store the product at room temperature out of reach of small children. After opening, store in a refrigerator and con- sume up to 30 days. Keep out of direct sunlight and high tem- peratures

What is the composition of SunVital syrup?

SunVital® is the product created especially for the youngsters. In its composition there is no shortage of essential vitamins and minerals, which come from natural, plant-based constituents. The product has been enriched with organic zinc.

Ingredients: red grape fruit concentrated juice, blackberry juice concentrate, rosehip juice, honey, elderberry fruit extract (Sambucus nigra) standardized for polyphenols (including anthocyanidins) 10:1, acerola fruit extract ( Malpighia glabra) standardized for vitamin C 50:1 content, SunVital® (proprietary formula obtained from inactivated yeast cells of Saccharomyces cerevisiae) / organic zinc), African pelargonium root extract (Pe- largonium sidoides) 4:1, pumpkin seed extract (Cucurbita pepo ) 4:1, garlic extract (Allium sativum) 4:1, leaf extract of Phoenix pansies (Andrographis paniculata) 4:1.

Can the taste of various batches of DuoLife products differ from one another, and why?

DuoLife dietary supplements are natural products. The taste and consistency of individual batches may differ, depending on a season and raw materials which were used in production. Possible residue is created by natural ingredients and it is a normal process in case of such products. To remove residue – shake before use.    


What are the contraindications to the use of DuoLife dietary supplements?

Products should not be taken while pregnant and breastfeeding. Another contraindication is allergy to any ingredients of the chosen supplement. In case of medicine treatment, combining DuoLife supplements with medical teratment should be consulted with a doctor who manages treatment. Adding supplements to children’s diet should be consulted with the children’s doctor. 


Can DuoLife dietary supplements be overdosed? What can overdose cause?

There is no possibility to overdose natural supplements. No complaints occur after taking natural supplements, because natural substances are easily absorbed by the organism. If we take natural preparations in bigger doses than it is necessary, intestinal bacteria decompose it and remove the unnecessary quantity of supplements from the organism. 


Does DuoLife Night influence the ability to drive a car?

Raw material components of DuoLife Night have no influence on the ability to drive a car.

Can taking DuoLife dietary supplements cause allergic reactions?

An allergic reaction may occur in case of an allergy to any of the DuoLife products ingredients.


Should a doctor be informed about taking DuoLife dietary supplements?

If you take medicines, be sure to consult your doctor before adding any dietary supplements to your regimen.

How long should the supplements be taken in order to observe their effects?

Natural supplements are not pharmaceutiques/medicines which are taken for a week during an illness. Over a long period of time taking DuoLife supplements is very advantageous because we prevent ourselves from suffering pain and the costs related to the treatment of diseases resulting from nutritional deficiencies. The supplements absorption is approx. 95%. No complaints occur after taking natural supplements, because natural substances are easily absorbed by the organism. If we take natural preparations in bigger doses than it is necessary, intestinal bacteria decompose it and remove the unnecessary quantity of supplements from the organism. Practically, there is no possibility to overdose natural supplements. Taking dietary supplements should be stopped when your organism ceases to require them.


Can a person with diabetes drink DuoLife Day and Night ?

In case of diabetic patients, applying medicine treatment, adding any supplements to their regimen should be consulted with the doctor managing their treatment.

Who created DuoLife dietary supplements recipe/composition?

The members of the Scientific Council and experts in the scope of the phytopharmacology, nutrigenomics and nutrigenetics are responsible for DuoLife products recipe. 

Can DuoLife products be applied externally - on wounds, abrasions, burns, etc.?

DuoLife products are not designed for external application. DuoLife products are dietary supplements designed for internal application.

Can DuoLife products be taken by older people?

Taking dietary supplements by older people is highly recommended. Physiological changes, the gastrointestinal system diseases and medical treatment cause mineral elements and water deficiency, and hypovitaminosis in the elderly. The condition may get even worse with inappropriate diet. Considerable deficiency of nutrients may also be caused by multidirectional pharmacotherapy, which impairs taste and smell sensation, which in turn causes the reduction of hunger. Taking diuretics, laxatives, psychotropic medication increases the possibility of the occurrence of hypovitaminosis and mineral components deficiency. Medical treatment, smoking, heavy drinking, minerals deficiency in the organism can also lead to degenerative diseases. Moreover, older people often suffer because of too low B-group vitamins intake, particularly thiamin and riboflavin in women. Taking DuoLife Day and Night dietary supplements should be a part of every diet of the elderly.

On what basis have DuoLife products been called dietary supplements?

According to the Act on health standards for food and nourishment, a dietary supplement is a product which is a concentrated source of vitamins, mineral components and other substances displaying nutritional effect or other physiological effect. According to the regulations in various countries and organizations  dietary supplements are perceived as food or medicines. According to the compilation of international food-standards - Codex Alimentarius - dietary supplements containing vitamins and microelements are regulated as food. Since 31 July 2003, the European Union countries have been obliged to adjust their domestic legislation to the EU law, defining which vitamins, mineral components and herbs can be applied to produce supplements, and also in which form they can be manufactured. The European Council regulates the number of raw materials allowed in the production of supplements, which is to unify the standards concerning supplements marking/labeling in individual countries. DuoLife products were called dietary supplements upon the standards and regulations given above. 


Do the liquid DuoLife Products need to be diluted?

There is no need to dilute liquid DuoLife Products. 

Where are DuoLife products manufactured and packed?

DuoLife dietary supplements are produced in Poland, in a production plant which complies with the highest quality standards and has ISO, GMP and HACCP certificates. The production is supervised by the well-recognized experts. The quality of the products was confirmed with numerous research and the production is constantly supervised by the Chief Sanitary Inspector. The selection of raw materials is subject to precise definitions/formulas and remains unchanged within a production cycle.

Don’t the products ingredients mutually exclude their individual effects?

In order to obtain a complete and synergistic effect, many natural plant extracts have been used in the products.  Raw materials for the products were selected taking into account the principles of synergism and antagonism. What is closer to nature it is easier and better recognized and absorbed by our organism. For hundreds of years, human beings have consumed natural food, and their gastrointestinal system has learnt to recognize and absorb these substances well. This means that the compounds of natural origin are well-known to the gastrointestinal system and are easily absorbed by the organism, thanks to which – provided the recommended supplementation is maintained - they do not cause side effects. The process of DuoLife dietary supplements absorption involves synergism, which is the cooperation of a given nutritional component with another element or with a vitamin which help it to get into the organism cells in the maximum quantity. The absorption of vitamins and mineral components is a chain reaction. If a diet lacks some component, the efficiency of the other compounds absorption automatically decreases. If, however, one of the components prevents the absorption of the other, it is called an antagonist.

The antagonism principle was excluded in DuoLife dietarysupplements through appropriately selected and combined dosages of preparations. The following table shows the mechanism of synergy:


Vitamin
Synergism
C
selenium Se, sodium Na, calcium Ca, cobalt Co, manganese Mn (Mn deficiency in the organism = only approx. 20%-absorbability of C vitamin), vitamins: A, E, B6, A, B5, E, B10
B1
potassium K, phosphorus P, cobalt Co, copper Cu, iron Fe,  magnesium Mg, manganese Mn, selenium Se, sodium Na,  zinc Zn, vitamins: C, E, B6, B12, B3, B5, A, B10, B2
B2
potassium K, phosphorus P, chromium Cr, iron Fe, magnesium Mg, zinc Zn, vitamins: A, B3, B10
B3
potassium K, iron Fe, chromium Cr, vitamin K, phosphorus P, zinc Zn, selenium Se, sodium Na, vitamin: E, A, B1, B2, B6, A, B5, E, B10
B5
phosphorus P, potassium K, chromium Cr, sodium Na, zinc Zn,  vitamins: A, E, C, B1, B3, B6, B10
B6
phosphorus P, potassium K, chromium Cr, iron Fe, magnesium Mg, manganese Mn, selenium Se, sodium Na, zinc Zn, vitamins: A, E, B1, B3, B5, B12, B10 
B12
calcium Ca, sodium Na, cobalt Co, copper Cu, iron Fe, vitamins: D, B1, B3, B6, E, B5, E, C, B10
A
potassium K, vitamin K, phosphorus P, manganese Mn, selenium Se, zinc Zn, vitamins: C, B2, E, B3, B1, B6
D
selenium Se, sodium Na, calcium Ca, cobalt Co, magnesium Mg, vitamins: E, B12
E
phosphorus P, potassium K, calcium Ca, iron Fe, magnesium Mg, selenium Se, sodium Na, zinc Zn, vitamins: A, D, B6, C, B12, B1, B5, B3, B10


Mineral component
Synergism
potassium K
sodium Na, vitamin K, manganese Mn, zinc Zn, phosphorus P, iron Fe
calcium Ca
potassium K, sodium Na, vitamin K, phosphorus P, copper Cu, selenium Se, magnesium Mg
magnesium Mg
potassium K, manganese Mn, calcium Ca, zinc Zn, phosphorus P, chromium Cr
sodium Na
potassium K, selenium Se, cobalt Co, calcium Ca, iron Fe, copper Cu, phosphorus P
copper Cu
sodium Na, iron Fe, cobalt Co, calcium Ca, selenium Se
zinc Zn
potassium K, manganese Mn, magnesium Mg
iron Fe
chromium Cr, manganese Mn, potassium K, sodium Na, copper Cu, phosphorus P, selenium Se
chromium Cr
potassium K, magnesium Mg, zinc Zn, vanadium V
manganese Mn
potassium K, phosphorus P, zinc Zn, magnesium Mg, iron Fe
selenium Se
sodium Na, potassium K, calcium Ca, manganese Mn, iron Fe, copper Cu, vitamin E


Do DuoLife products contain preservatives/additives/dyes?

The manufacture of DuoLife products not only dismisses their high temperature thermal processing but also the use any preservatives. Therefore DuoLife products maintain their natural biological parameters. The process of production involves the use of only natural raw material coming from ecological, certified farming from around the world. Any modified (GMO) varieties and the use of pesticides and herbicides is strongly rejected.


DuoLife is a juice, a drink or an extract?

DuoLife Day and Night are natural dietary supplements in the liquid form which contain ecological juices and plant extracts.


DuoLife supplements are produced in Poland, thus there is a question if fruits which do not grow in this climatic zone reach Poland as fresh/ frozen/ dried or in the form of ready-to-drink juices or extracts?

Raw materials imported from abroad are transported according to phytosanitary provisions. Each raw material is supplied with relevant phytosanitary documents (plant passports, labels, markings) upon official salubrity controls carried out in the place of plants cultivation or production. Depending on a raw material type, the products are transported in a form of plant extracts and juices. Products are transported in a suitable temperature depending on the kind of raw material. The phytosanitary certificate accompanying the imported goods meets the requirements determined in The Council Directive 2000/29/EC.

Can DuoLife supplements be given to pregnant women?

Dietary supplements should not be taken by pregnant women and while breastfeeding.

What are DuoLife dietary supplements?

DuoLife is the answer to the market demand. DuoLife company natural products are designed to stimulate the immune system which prevents diseases and supports the organism in effective fight with the diseases which have already emerged. DuoLife products support the removal of harmful metabolites from the cells and the organism regeneration. Vitamins and antioxidants obtained from plant extracts display unbeatable absorption in comparison to their synthetic equivalents. In order to obtain the complete synergistic effect, many natural plant extracts were combined in the products. What is closer to nature it is easier and better recognized and absorbed by our organism. For hundreds of years, human beings have consumed natural food, and their gastrointestinal system has learnt to recognize and absorb these substances well. This means that the compounds of natural origin are well-known to the gastrointestinal system and are easily absorbed by the organism, thanks to which – provided the recommended supplementation is maintained - they do not cause side effects.

What is the composition of DuoLife Day dietary supplement?

DuoLife Day is the essence of life, health and energy closed in a bottle. Carefully selected natural components from all over the world are fused together into one unified composition maintaining  the highest quality standards and the innovative synergy system.

Ingredients:  common grape vine fruit juice, pomegranate fruit juice, black elderberry juice, dog rose (rosehip) juice, hawthorn fruit juice, large cranberry juice, noni (Indian mulberry) juice, sea-buckthorn (seaberry) fruit juice, açaí berry extract, red raspberry juice, lucerne (alfalfa) herb extract 10:1 (45,8 mg/25ml), ginseng root extract (27,49 mg/25ml, including 3,79% of ginsenoside – 1,04 mg/25 ml), aloe vera extract 200:1 (9,16 mg/25 ml, aloin content<1ppm).


What is the composition of DuoLife Night dietary supplement?

DuoLife Night is the essence of life, health, peace and calmness closed in a bottle. Carefully selected natural components from all over the world are fused together into one unified composition maintaining  the highest quality standards and the innovative synergy system.

Ingredients: common grape vine fruit juice, black chokeberry (aronia) juice, red beet juice, plum juice, acerola (Barbados-cherry) extract, Tibetan Goji berry extract, artichoke leaf extract 20:1 (45,82 mg/25ml), lucerne (alfalfa) herb extract 10:1 (45,82mg/25ml), melissa (lemon balm) herb extract 10:1 (45,82mg/25ml), white mulberry leaf extract 10:1 (45,82mg/25ml), milkthistle seed extract (45,82mg/25ml), nettle leaf extract 20:1 (45,82mg/25ml), cat’s claw (vilcacora) stem extract 20:1 (45,82mg/25ml).


How to store DuoLife dietary supplements?

Products in capsules should be kept at room temperature, out of reach of children. The liquid products when opened should be kept in the temperature of 40 C and used within 30 days.

Were DuoLife Products researched thoroughly?

The documentation kept by the production plant shows that the raw materials have certificates and that the studies and tests carried out confirm that the products are fully ecological. Each raw material used in production has documentation of laboratory-analyses in the scope of:


•    microbiological origin pollution,

•    mycotoxins,

•    heavy metals,

•    pesticides residues in products of plant origin,

•    polycyclic aromatic hydrocarbons,

•    dioxins and polychlorinated biphenyls.

Microbiological tests of DuoLife products are one of the most important tests, because they guarantee the salubrious product safety during all stages of its manufacture. The analyses focus on, among others, the confirmation of: the microbiological purity , the health safety, and the ‘use by’ date of tested samples.

All performed analyses and tests conform both with the Polish Standards and the European Union Directives. Samples are drawn from productive areas/surfaces and from food processing equipment. ISO standard 18593 is applied for sampling as the reference method.

The tests of DuoLife products involved the following:

·    Mesophilic aerobic bacteria - classical method ,
·    Mesophilic aerobic bacteria - NPL method, system Tempo (result after 48h),
·    Souring bacteria (lactic acid bacteria),
·    Escherichia coli -  classical method ,
·    Escherichia coli - NPL method, system Tempo (result after 24h),
·    Coliforms -  classical method ,
·    Coliforms - NPL method, system Tempo (result after 24h),
·    Enterobacteriaceae - classical method ,
·    Enterobacteriaceae - NPL method, system Tempo (result after 24h),
·    Enterobacter sakazakii,
·    (Fecal) Enterococci,
·    Coagulase-positive staphylococci,
·    Yeast and moulds,
·    Listeria monocytogenes - classical method ,
·    Listeria monocytogenes - PCR method (result after 48h),
·    Salmonella spp. - classical method ,
·    Salmonella spp. - PCR method (result after 24h),
·    Campylobacter,
·    Staphylococcal enterotoxin.


What certificates were granted to DuoLife products?

DuoLife brand was awarded with the following certificates:

1. JCI Quality Mark.
2. GMP - Good Manufacturing Practice PN-EN 22716:2009 report Z-A 342613/And/11/B/22716 No. 550513006.
3. ISO 9001:2008 report U-1309912/A12/P/9001 No. 320409019/2.
4. HACCP.
5. European Guarantee of Top Quality.
6. Green Certificate.
7. Highest Quality Guarantee Certificate.
8. GMO Free.
9. Quality Certificate - Safety Certificate.
10. Cruelty Free - the certificate issued by PETA.

Can DuoLife supplements be given to children? What is a recommended safe dosage and from what age it may be given?

Dietary supplements may be given to children over 12 years of age. In case of children younger than 12, the dosage depends on their body weight. However, it is very important to consult any  supplementation with the child’s doctor.

Could you provide information on DuoLife products, and specifically, this concerning ORAC scale and bioavailability.

Aggregate Nutrient Density Index ranks nutritional products in respect of their content of nutritional micro-components such as: mineral components (calcium, iron, magnesium, selenium, zinc); carotenoids (β-carotene, α-carotene, lutein, lycopene zeaxanthin);  [alimentary] cellulose; vitamins (B1 - thiamin, B2 - riboflavin, PP - niacin, B6 - pyridine derivative, B12 - cobalamin, folic acid, C, E); glucosinolates and antioxidants according to ORAC value. 

According to nutrition philosophy, they play a crucial role in a wholesome benefit of food.  Nutritional macro-components, responsible for the food caloricity (proteins, fats and carbohydrates) are of secondary importance. Food provides the body with nutrients and calories. All calories come from only three components: carbohydrates, fats and proteins. While microelements, vitamins and minerals, do not contain calories. These non-caloric components are crucial for our health. A key to optimize health is to consume mainly such products which are relatively high in nutrients. Suitable diet including products rich in vitamins and minerals is necessary for the healthy immune system and it promotes an efficient mechanism of  detoxification and the organism cells repair, protecting it from diseases.

The bioavailability - is determined in pharmacology as:

1) a faction of an administered dose of a substance which reaches the general circulation, 

2) the speed with which this substance is absorbed.

When a substance is administered intravenously its bioavailability is 100%. When a substance is administered in another manner, e.g. orally, its bioavailability generally decreases. In case of DuoLife products, taking into account both factors: bioavailability and the ability to absorb oxygen free radicals (ORAC scale), they provide all nutrients in optimum proportions and quantity that every cell in your body needs. Products were composed in such a way to promote human organism cells full nourishment , which supports their growth, regeneration and maximal effective functioning. Thanks to the synergy of the products’ ingredients, the cells become healthier and stronger. A gradual biological regeneration of the organism occurs over time. It is estimated that within seven years the organism replaces all its cells. Therefore, the body becomes stronger, healthier, more efficient and more resistant to diseases. This is the way of preventing the results of some harmful behaviour, such as, bad eating habits, stress, and even diseases, and thus the process of cells regeneration and stimulation begins. Nutrients and herbs are important ingredients of the products, they supply the body cells with energy, and then their function more effectively, which improves health and vitality of the organism. Nutritional products were composed in such a way that the organism could absorb all nutrients which can be effectively and fully used by the cells. Better nourishment and the cells regeneration is a natural outcome of this process, which is directly reflected in the health condition.

Can cancer patients take DuoLife dietary supplements?

In case of cancer patients, adding any dietary supplements to their cancer treatment should be consulted with a doctor managing their treatment. Proper nourishment and supplementation are essential in cancer treatment and can effectively support it. 

Who is the producer of DuoLife dietary supplements?

The producer of DuoLife dietary supplements is DuoLife SA company, with the seat in Więckowice, near Krakow, at 22 Topolowa street.


How long may I keep an open bottle with a liquid supplement in a refrigerator?

Liquid products should be consumed within 30 days of opening.


Why are DuoLife supplements worth drinking?

DuoLife Products: DuoLife Day and Night, DuoLife VitaC, DuoLife Chlorophyll, My Blood Chlorophyll, DuoLife Aloe, and DuoLife Collagen provide all nutrients in optimum proportions and quantity that every cell in your body needs. Products were composed in such a way to promote human organism cells full nourishment , which supports their growth, regeneration and maximally effective functioning. Thanks to the synergy of the products’ ingredients, the cells become healthier and stronger. A gradual biological regeneration of the organism occurs over time. It is estimated that within seven years the organism replaces all its cells. Therefore, the body becomes stronger, healthier, more efficient and more resistant to diseases. This is the way of preventing the results of some harmful behaviour, such as, bad eating habits, stress, and even diseases, and thus the process of cells regeneration and stimulation begins. Nutrients and herbs are important ingredients of the products, they supply the body cells with energy, and then their function more effectively, which improves health and vitality of the organism. Nutritional products were composed in such a way that the organism could absorb all nutrients which can be effectively and fully used by the cells. Better nourishment and the cells regeneration is a natural outcome of this process, which is directly reflected in the health condition.

Why is DuoLife better than its competition?

Vitamins and antioxidants obtained from plant extracts display unbeatable absorption in comparison to their synthetic equivalents. DuoLife company natural products are designed to stimulate the immune system which prevents diseases and supports the organism in effective fight with the diseases which have already emerged. DuoLife products support the removal of harmful metabolites from the cells and the organism regeneration. Vitamins and antioxidants obtained from plant extracts display unbeatable absorption in comparison to their synthetic equivalents. In order to obtain the complete synergistic effect, several natural plant extracts were combined in the products. This what is closer to the nature is easier and better recognized and absorbed by our organism. For hundreds of years, human beings have consumed natural food, and their gastrointestinal system has learnt to recognize and absorb these substances well. This means that the compounds of natural origin are well-known to the gastrointestinal system and are easily absorbed by the organism, thanks to which – provided the  recommended supplementation is maintained - they do not cause side effects. 

Is plastic or any other substances (plastic glasses) harmful to / or does it decrease the effect of DuoLife active ingredients?

According to our knowledge, and to scientific sources, plastic containers have no influence on the composition of DuoLife company’s liquid products.


DuoLife products contain water- and fat-soluble vitamins, what was used as diluents?

DuoLife products in liquid forms contain 100% pure natural ingredients. Vitamins and antioxidants come from natural juices and plant extracts. No diluents are applied in the process of production.

Are DuoLife products pasteurized?

No, the production of DuoLife supplements does not involve the method of pasteurization. The method used to preserve DuoLife dietary supplements is IHHPTM technology based on the concept of "minimal processing". The advantage of this method is high health and sanitary quality, durability and longevity, and the preservation of natural nutritional and sensory qualities, which is contrary to products preserved by classical methods. The applied technological process is based on the performance synergy of many fixative agents. It allows to maintain the highest quality of a product without the use of preservatives.

Activity in the DuoLife Club

How do I register in the DuoLife Club?

In order to register in the DuoLife Club go to www.myduolife.com, select: "Sign up". Then, a form, which you have to fill in, will appear. Enter all required information, including the sponsor's ID, then receive the email which activates the Club account and print the agreement which is in the activation e-mail. Once signed, send it to the address of the seat of the DuoLife Company which is indicated in the agreement.  If you do not have a sponsor, you can contact us by writing to the following address: [email protected]

Who can be a DuoLife Club Member?

Every legal age person who has full legal capacity and an entrepreneur, regardless of the form of economic activity.

How much is the registration fee and how to pay it?

There is no registration fee in the DuoLife Club.

Do I need to have my own business?

No. Also a natural person can become a Club Member.

Can I leave DuoLife, if I do not want to operate any longer?

Yes. The withdrawal form is located in the Club Member's Panel. Once logged in to: www.myduolife.com, it can be found in the tab: "Knowledge Base" You can do this at any time by filling out this document, signing it and sending it to the address provided in it.

Can a foreigner be a Club Member?

Yes, of course. However, it should be taken into account that the webpage www.duolife.eu, www.myduolife.com and marketing materials are available only in selected languages.

Is the website of the DuoLife Club translated into other languages?

Yes, the website is translated into languages of countries where the DuoLife Club operates. 

Who issues invoices? The DuoLife Company or a Club Member?

The invoices for the sale mediation of the DuoLife products are issued by the DuoLife S.A. after the settlement period has been completed and settled. You can find these invoices by logging into your Club Member's Panel in the "Settlements" tab.  The invoices for the purchase are generated automatically by the system and become visible after the transfer order to the shipping warehouse.

Can I recommend the purchase of the DuoLife products to the people who are not Club Members?

Yes, of course. In such cases, it is recommended that you send a referral link to the persons concerned.

Do people that are below me in the structure purchase directly from the company or me?

All people buy products directly from the Duolife Company.

Is selling DuoLife a D2D business?

It depends only on your own business idea. However, remember that the best form of building any business is to create it on the relationships with family, acquaintances and friends. The Duolife Club is based on SoftMarketing™, giving each person  a possibility of health education and personal development.

Can I change the form of participation in the DuoLife Club? When will the new form of cooperation come into effect (from the date of the change or the new Settlement Period)?

Yes, during the cooperation, you can change the form of participation in the Club DuoLife once. For this purpose, you should send a complete and signed cession document, a new (appropriate for the chosen form of participation in the DuoLife Club) agreement, and (if it has not been sent before) agreement for the current account. The DuoLife Company reserves the right make the cession within 30 days from the date of the receipt of the documents. The cession is legally valid from the date of its introduction into the system.

Orders, shipping and complaints

How do you pick up your order via UPS Access Point™?

You can collect your package at a convenient time from a selected UPS Access Point location using its number and your ID.

Accepted identity documents:

Identity documents with a photograph issued by the authorities: ID card, driver's license, passport (Polish Republic or other country), another document with a photograph, official stamp and a signature of the holder of such a document. If the package is collected on your behalf by a third party, then this person must show a power of attorney granted on general terms or by post, as well as his/her own identity document in accordance with the above guidelines.

How does ordering through the UPS Access Point™ work?

1) You place an order, and as a delivery method, select "UPS Courier - Pickup point"

2) Choose the convenient location of the UPS Access Point to which the package will be delivered

3) The order is sent directly to the selected location of the UPS Access Point

4) When the package is ready for collection, you will receive a notification via SMS/e-mail

5) You can collect your parcel at a convenient time using its number and your ID.

How do I place an order with a UPS Access Point™ shipping?
Is it obligatory to make regular purchases?

NO, however, the lack of your own Monthly Activity means that your commission is not charged in a given Settlement Period.

How do I place an order?

The orders should be submitted on myduolife.com/shop.html. If this is your first order, and you would like to purchase your products on preferential terms, please register in the Club myduolife.com/register.html. In case of any doubts, please contact the helpline or e-mail: [email protected] 

How do I pay for ordered products?

The payments can be made through PayU (all major banks, credit and debit cards) and transfer to our account. The account number will be emailed on the order confirmation. All data is also available on the website www.duolife.eu in the "Contact" tab.

Can the ordered products be collected personally at the company seat?

Yes, the products can be collected at the company seat from 9am to 4pm from Monday to Friday. If you wish to collect a package for another Club Member, they should send a letter authorizing you to collect their order. If you are planning to collect more orders, you should report it minimum 24 hours before the scheduled collection by sending an e-mail to: [email protected] with the numbers of all the orders you wish to collect. 

Under what conditions can I return the product which I am not satisfied with?

Both the Club Member and the Consumer have the right to cancel the purchase within 14 days. The returned goods must be intact. To report a return, please send an email to: [email protected] The refund is made according to the payment method.

Can products be shipped abroad?

Yes, they can.

Will shipments be delivered on Saturdays?

The deliveries are available from Monday to Friday. 

What if I receive a damaged item?

You should refuse to accept the parcel and write down with the courier the damage protocol on the basis of which the complaint will be handled. 

When is the shipment sent to the Club Member?

Shipments are usually posted the next working day after the payment is credited to our account. 

What are the shipping costs to individual countries?

The shipping costs to selected EU countries are automatically calculated by the system. When the country of delivery is selected, the required fee will be indicated.

Can I place orders for another Club Member?

Yes, this is possible provided that you have the authorization.

Where in the panel can I indicate that I decided to spend my remuneration to buy another activity?

Just enter the "Shop" tab and in the contents of the basket in the "Discount" box enter the amount you want to spend from Virtual Wallet for your next purchase. Remember that it can not be more than 90% of the total order value.


When will the courier come to me?

In the vast majority of cases in Poland, the shipment is delivered to the Club Member within 3 working days from the day the payment is credited to our account. For international shipping, the approximate delivery time is set individually, depending on the country to which the shipment is to be delivered.

World Healthy Living Foundation

What is the mission of the Live Your Life Consciously Foundation ?

The Foundation was established at the initiative of Bartosz Królikowski, Piotr Pacyga, Norbert Janeczek and Łukasz Godyń. The Founders’ idea was to create an organization, which would advocate the activities promoting the improvement of the society’s health, popularizing active lifestyle, and turn the surrounding reality into the one which supports people fighting for their dreams and health. The Foundation has operated since December 2015. It spreads knowledge in the following areas: medicine, biology, healthy diets, preventive healthcare and diagnosis, conscious lifestyle promotion; and the knowledge which makes us sure that our health and life depends on us.    

The main objectives of the Foundation activity are:

- preventive healthcare and human health protection,

- promoting active lifestyle among people of different age groups,

- promoting the value of the family,

- promoting health oriented behaviour,

- creating the conditions for versatile development,

- assisting the young in their aspiration to live the adult and healthy life, so that in the future they could transfer the Foundation’s ideas to the next generations,

- building good habits in order to take care for the physical and mental health of the community gathered by the Live Your Life with Awareness Foundation,

- the improvement in health, social relationships and economic status of the participants of the Foundation-led conferences,

- affirming the belief that the quality of our life depends on us.

Why was I Live My Life Consciously Campaign started?

The Live Your Life Consciously Foundation initiated  I Live My Life Consciously Campaign. The Campaign started in December 2015, and month by month, it has been extending its range. At the beginning, the Campaign focussed on providing health education in several bigger cities, today it operates in 30 locations in Poland. More and more frequently the Campaign’s events are also organized abroad.  The aim of the Campaign activity is to educate in the scope of: health, diets, diagnosis and preventive healthcare, promotion of conscious lifestyle, search for optimal and nature-friendly solutions, and affirming the belief that our health and life depend on us exclusively.

The Campaign involves lectures on medicine, nature therapy and natural support in treatment, during which the following topics concerning preventive healthcare are discussed:  

-  “Live Your Life Consciously - civilization health hazard”,

-  “Lyme disease, the quiet epidemic”,

- “The heart under control - the cardiovascular system diseases prevention”,

- “Cancer prevention”,  

- “How to fight allergies effectively?”,

- “Diabetes - the plague of our times!”,  

- “How to take care of the health of our close ones?”,    

- “The nervous system and its invaluable part in health and diseases”,

- “The endocrine system, hypothyreosis and adrenal gland hypofunction”,

- “Chemical toxins”.

What requirements must be fulfilled to become an organizer of the Conference within I Live My Life Consciously Campaign?

Each DuoLife Club Member who is at least the Group Leader may become the organiser of such a conference.

The function of the Conference organizer requires:

- organizational skills,  

- teamwork and people management skills,

- interpersonal communication skills,  

- positive attitude towards people,

- ability to build and maintain relationships easily,  

- impeccable manners, integrity,  

- ability to make decisions quickly,

- involvement in the project.

How to allocate the Conference (expenses)?

The organizer is required, within 7 business days, to send to the Campaign’s Coordinator the conference (expenses) allocation via e-mail (the cost allocation sheet will be sent by the Campaign’s Coordinator beforehand). Invoices issued for the Foundation and providing the following data constitute the basis to allocate the expenses borne by the organizer (Fundacja na Rzecz Świadomego Życia [Live Your Life Consciously Foundation], address: Topolowa 22, 32-082 Więckowice, NIP [tax] number: 513 024 28 85). Then the organizer is to send all documents, including the signed allocation, the attendance-sheet, the participants questionnaires, via registered mail to the Foundation address: Fundacja na Rzecz Świadomego Życia, ul. Topolowa 22, 32-082 Więckowice.

The organizer is obliged, within 7 business days, to allocate cash collected during the conference (after covering the costs) by transfer to the Foundation’s account marked as: Statutory purposes donation to Live Your Life Consciously Foundation, the date and place of the conference.

What is a brick donated to pay for statutory purposes?

 A brick usually means "a charge" for a thing which is of intangible value, received by donors. The brick is usually a symbolic trinket, e.g. a commemorative ticket or card, which is given in exchange for donation to the non-governmental-organization. The brick is the equivalent of a ticket and authorizes the donor to participate in the organized events. The income from bricks is allocated as donation to pay for the statutory purposes of the Live Your Life Consciously Foundation. The bricks constitute the basis and are the proof of donation to the Foundation. The Foundation issues the “Certificate of donation transfer” instead of an invoice in virtue of donation, and this certificate may be attached to the annual tax-settlement.

Who and how could become the Ambassador of I Live My Life Consciously Campaign ?

The Ambassador of I Live My Life Consciously Campaign is a person or a company which:

- identifies with the Campaign’s principles,

- is ready to promote the Campaign’s ideas,

- wants to support the Campaign’s operations, by their contribution, in the established scope and time,

- approves the Ambassador Code, identifies with it (the code is sent while the cooperation with the Ambassador is being established and signed the moment the Ambassador Certificate is accepted. Also available at: https://myduolife.com/download/get-file-73269ba2b800f59005be4c4643a77e35>)

- is a person or a company recognized in town, region, country. Their support will attract people to join the Campaign,

- agrees to accept the title of the Campaign’s Ambassador and acknowledges their duties.

 In order to become the Ambassador one ought to fill in the “Ambassador application form” (Organizers have a registration form - and they usually propose/enter Ambassadors; see the form at: https://myduolife.com/download/get-file-3bdab38e7c101b77cd838eee27921067), in which the applicant explains and justifies why the proposed person or company should be the Campaign’s Ambassador. A description and a professional photo of the person/company shall be attached to the form. The complete application, with attachments, should be sent to the following e-mail address: [email protected] . The answer will be sent within 7 business days. 

Piurif products

How do PIURIF products work?

MicroAdvanced™ intelligent  technology is based on natural inclination of non-pathogenic bacteria. While cleaning dirty surfaces with PIURIF products, we leave billions of cleaning bacteria which gather in hard-to-reach areas and cracks/fissures. Each useful micro-organism encapsulates one molecule of organic waste and dirt. Intelligent bacteria identify the kind of dirt they meet and produce suitable enzymes, which is the antidote to the identified molecules. Enzymes break down dirt into small pieces which can be easily absorbed by bacteria. The only products of this absorption are oxygen and carbon dioxide. When bacterium transforms waste and dirt into food, it grows and splits into two micro-organisms. This way the army of useful bacteria grow into force, creating an invisible protective film, bio-film, thanks to which, each consecutive cleaning is not only easier, but more effective.

Can Formula B be used to unclog siphons, washbasins and sinks drains?

Yes, provided the dirt is caused exclusively by scale deposits, Formula B does not work in case of other kind of dirt.

Can Formula C be used in dishwashers?

Formula C works best at cleaning different kitchen equipment and utensils, however due to the fact that the product foams intensely, it is not recommended to be used instead of dishwasher tablets/capsules.

What is the PIURIF product’s best-before date (the date of minimum durability) and why it is not indicated on the product label?

Upon the Regulation of the European Parliament and of the Council (EC) No. 1272/2008 of 16th December 2008 on classification, labelling and packaging of substances and mixtures, and exactly upon Article 18 of this regulation, the producer is not obliged to provide the best-before date of the product. The PIURIF product "triggers" its performance when diluted in water, therefore giving the best-before date on the packaging is ill-founded. The period within which the product diluted with water must be used is about 30 days, so it would be the diluted product’s best-before date.

Is it advantageous to use the product one regular basis?

Yes, because the product works also after you have finished cleaning. All thanks to the intelligent MicroAdvanced™ technology. When bacterium transforms waste and dirt into food, it grows and splits into two micro-organisms. This way the army of useful bacteria grow into force, creating an invisible protective film, bio-film, thanks to which, each consecutive cleaning is not only easier, but more effective.

Why after applying PIURIF on glass-surfaces streaks appear?

The streaks which appear at the first application of the product are an effect of the earlier cleaning with regular cleaners.

Can I use traditional cleaning products while using PIURIF?

You should not, because traditional cleaners can destroy active micro-organisms, and consequently they make the intelligent MicroAdvanced™ technology, which is a real potential of PIURIF cleaning products, ineffective.

What water temperature should I use when diluting PIURIF?

Products can be diluted in water at max. 60oC. A higher temperature kills active micro-organisms on whose performance the innovative MicroAdvanced™ technology is based - the key to the effectiveness of PIURIF products.

Is PIURIF a separate brand?

Yes, PIURIF is a separate brand, dedicated exclusively to innovative cleaning products which do not contain harmful chemicals. Nonetheless, the first step to build business with PIURIF is joining the DuoLife Club. Follow www.myduolife.com website and the “Registration” tab in order to register with the Club. 

Are PIURIF cleaning products environmentally friendly?

Of course they are, because PIURIF products, as opposed to traditional cleaners, do not contain dangerous chemicals and are not subject to the CLP classification and labelling of chemicals. Microbiological cleaning is a completely new system of cleaning, based on active performance of natural bacteria, harmless fermentation extracts and readily biodegradable diluents. When diluted, they are also 100% safe to your skin and can be applied without gloves.

What is the efficiency of PIURIF products?

One bottle of a concentrate (125 ml) can be enough to obtain even 25 litres of the ready-to-use product (provided 5 ml of the product is diluted in 1 l of water). Depending on the formula and the kind of the surface the dosing is 3-30 ml. So the minimal amount of the product obtained from one bottle is about 4 l, and the maximum is about 41 l. 

How to dilute PIURIF products?

A standard dose is 5 ml of the product per 1 l. However, these doses differ depending on a formula and the kind of the surface. Detailed information on the use and dosing of a given formula is provided on the product label, at www.piurif.eu website and in the PIURIF Product Catalogue.


Formula A

 

All 

surfaces

Floors

Dirty 

floors

Dosage

3 ml/l

2-3 ml/l

5-10 ml/l

 

Formula B

 

 

Hand

application

Spraying

 

Dosage

Day-to-day maintenance

10-30 ml/l

10-30 ml/l

Periodic

maintenance

30 ml/l

30 ml/l

 

Formula C

 

Hand 

application

Soaking

Spraying

Dosage

10-20 ml/l

20 ml/l

10-20 ml/l

 

Formula D

Device type

ml/l

Electric vacuum cleaner

ml/l

Sprayer

20 ml/l

 

What is Formula D used for?

Formula D is exceptional because of the enzymes produced by active bacteria which help to clean a very dirty surface. It ensures cleanliness and freshness of your clothes, fabrics, upholstery and carpets, preserving their vivid colours. It is the best option for those who value clean and fresh washing. It does not contain chlorine-based bleaches. 

What is Formula C used for?

Formula C protects food contact surfaces against harmful germs. This product is ideal to clean your kitchen, pantry and the dining room. In all places where grease and other food residues make surfaces dirty: on worktops, tables, cutting boards, kitchen equipments and utensils, floors, other surfaces, walls, glass panes and mirrors. Rinsing with drinking water is obligatory in case of food contact surfaces. 

What is Formula B used for?

Formula B is, first of all, an expert in the fight with scale deposits, thanks to it your kitchen and bathroom will be kept sparkling clean. It perfectly cleans: sinks, bath tubs, stainless steel taps, drains, toilets, showers, tiles, ceramic floors, acrylic surfaces, stainless steel worktops, glass surfaces. It removes soap residues and scale in a noninvasive way. It does not scratch the surface and is delicate to fitting/equipment. In case of marble and ceramic surfaces, always do  small test patches of the cleaning product. 

What is Formula A used for?

Formula A cleans all surfaces, glass panes and sanitary facilities. It is ideal to clean both the rooms and the bathroom. As for living rooms, bedrooms, corridors, children’s rooms, or other rooms, this product works best on such surfaces as: any kinds of tables, desks, counters, surfaces, floors, glass panes, mirrors, and walls. In the bathroom Formula A it the most effective when cleaning: washbasins, taps, mirrors, surfaces, toilet bowls, urinals, bathtubs and showers. No matter you clean a desk, a mirror, or a bath tub, you get the surface streak-free. As for cleaning floors, this product effectively reduces slip hazards and eliminates bad smell. The used solution of universal Formula A, when poured into drains and siphons on a regular basis, prevents the formation of unpleasant odours. Neutral PH protects delicate surfaces, such as: marble and ceramics. A regular application helps to develop a protective organic film which systematically fights germs in your house. The diluted product is completely safe to your skin. 

Business Assistant

What do I gain by buying the Business Assistant Service?

- Partner Website in 10 languages

- Possibility of marking your favourite products and their display

- Possibility of choosing predefined text sentences „Why did I choose DuoLife?”

- Possibility of creating your own content in 10 languages - Possibility of choosing predefined banners and graphics on the website

What do I gain by participating in Top 10 Team Leaders?

If you participate in Top 10 Team Leaders list, you boost your chance to gain new club members from the free market. People from your region who visit the website and want to join DuoLife Club while not having anyone as their recommending person, can choose you as their recommending person.

Will I get a test period as a new Club member?

YES, two full settlement periods.

Example of the Business Assistant activity:

A new Club member joined DuoLife Club at 10.03.2018, the Business Assistant is active until 15.05.2018. In order to retain the Business Assistant as active after this time, you should buy either monthly or yearly subscription.

How is the fee charged?

After each completed SP e.g. 55SP, from your wallet, the amount is subtracted for the number of text messages which were sent in the completed SP.

Example of a transaction title:

Payment for a text message, 8pcs, period55/2018 16.03.2018-15.04.2018 and the amount.

Is the Administrative Fee renewing each month for each of the Club members?

- if no commission was generated for the Club member in the given settlement period (e.g. they are only a customer or they themselves have not made any activities and in the given settlement period were not active), then such a Club member will not be charged the Administrative Fee and as part of the settlement period, they are entitle to one free of charge withdrawal from their Virtual Wallet. The remaining payments are against charge.

- if the Club member generated a commission in the given settlement period (e.g. 100P) then such a Club member will be charged the Administrative Fee.

- if the Club member's Business Assistant is active, then the Administrative Fee will not be charged and there is no limit on the number of withdrawals from the Virtual Wallet.

What is administrative fee?

The Administrative Fee includes:

- issuing invoices,

- accounting,

- settlements,

- competition management.

What will happen if I extend the Business Assistant Service before the current one expires?

If you extend the Business Assistant today for e.g. 30 days, and your current service expires in 20 days, then it will expire in 50 days (20 days of current service + 30 days of new service = 50 days)

Since when are the text message fees calculated? GBP 0.08 for 1 text message

Text messages are free of charge for the first settlement period (SP). After this time, text messages are charged according to charge rates as per the table

Example:

If a new club member joined DuoLife Club on 10.03.2018, then text messages are free until 15.04.2018 After this time, text messages will be against charge. Important! You can deactivate the service by unmarking consent in your panel at any time


PLN 0.08  for 1 text message

USD 0.10 for 1 text message 

EUR 0.09 for 1 text message

GBP 0.08 for 1 text message

What if my wallet is empty?

The amount will be subtracted from your wallet anyway and your account balance will be negative.

CAUTION!

This will happen for two settlement periods, and if after that period funds in the wallet are still insufficient, the consent to sending text messages will be automatically unmarked in the system, meaning that no text messages will be sent any more.

For how long can I buy the Business Assistant Service?

You have two options:

- purchasing the service for £4,50 – gaining a 30 day access
- purchasing a service for £33,00 - gaining access for 365 days

Seminars and events

Does the DuoLife company provide product demonstrations and seminars for new Club Members?

Yes. Business presentations take place practically every day in different cities. They are organized by the Leaders. The company organizes DuoLife Educational Seminars, among others: Business Development Seminars (BDS), Leadership Development Seminars (LDS) and Poznaj SoftMarketing™[Learn about SoftMarketing]. The DuoLife Company always informs every registered Club Member about it by email and on Facebook. The registration link for such seminars can be found at www.myduolife.com under the "Seminars" tab. 

Where do I get the tickets for the seminars organized by the company?

The tickets are available on our website under "Seminars" tab. There is also the option to purchase tickets for further seminars at the BDS and LDS events.

Can I organize a meeting in my town where I will present the DuoLife Club?

Yes, of course. However, if you have no experience in running such meetings, it is best to contact a Regional or Business Leader for details. 

Ethics

How do I sell the DuoLife products? Can I put them for sale on the Internet?

The best and recommended form of promotion of the DuoLife products is referring them, for example by sending reference links. You can recommend the products based on your own results of their use and the effects observed in other people who use the DuoLife products. The Internet sale is only possible in accordance with the principles set out in the Regulations and the Policies and Procedures of the DuoLife Club.

While being a member of the DuoLife Club, can I work with companies such as network marketing companies?

YES, it is not prohibited in the DuoLife Club. However, it is not allowed to recruit the Club Members to the companies operating in network marketing. Such activities are prohibited by Regulations and the Policies and Procedures of the DuoLife Club. The failure to comply with these rules may lead to the deactivation of the Club Member who has committed such acts.

Can I register for a New Club Member or they must register personally?



Each New Club Member should register personally to the DuoLife Club.

Can I make changes to my Club Member profile?

Yes, of course. However, it is important to keep in mind that only the person concerned, that is the account owner or the authorized person can contact about making changes. An authorized person has the ability to edit only the selected profile data. For inquiries about any changes please email us at:[email protected]

Can I place an order for another Club Member?

Yes, provided that you have the authorization from that Club Member. Authorization to represent can be found in the tab: "Knowledge Base" which is available after logging in to your panel on the page www.myduolife.com. The correctly completed and signed authorization should be sent to the registered office of the DuoLife Company where it will be verified. 

Can I register in the Club a second time?

There is such a possibility, but this is only allowed from the position of the Regional  Director.

Can I change the Sponsor / Recommending Person freely?

No. In the interest of the security and stability of your business, it is not possible to change the Sponsor freely. This possibility exists only in exceptional situations. These cases are handled individually by the relevant DuoLife Compliance Department: [email protected]

What does the term "personally acquired" mean?

This means that you are the Sponsor of the New Club Member and your data is in the registration form under the "Sponsor" section.

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